Cover support calls 24/7 with a voice agent
Robin Delta built a voice agent that answers support calls around the clock, resolves tier-1 issues or escalates, and books appointments.
Done with Lindy
What they did
Opened ElevenAgents, selected the customer support template, uploaded knowledge base plus SOPs and policies, picked a voice and language, then connected Zendesk, Intercom, calendar, and CRM. The agent answered calls on its own, resolved tier-1 issues or escalated with full context, booked appointments, handled FAQs, and used ExpressiveMode to read tone and de-escalate.
How it went
Delivered 24/7 coverage in 70+ languages that took all basic calls off the team's plate with no other metrics stated.
Worth knowing
Built and deployed live in minutes after uploading docs.
Try it yourself with Lindy
Set up a voice agent that answers support calls for [my business] at all hours. It should resolve common tier-1 issues using this information: [FAQ or help docs], book appointments on [my calendar], and escalate anything else to me by [email or text] with a summary of the call. Run a few test calls with me first, and don't go live until I approve.
Source on X - Jun 25, 2026
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